Storyteller is hiring a
Digital Account Manager (World-Famous Sports League)

remotive.com

Role

: Other

Location

: UK

10 months ago

💸 £35k-£45k salary on a full time, permanent contract
🌎 Edinburgh office or fully remote working from anywhere in the UK!
🏖 33 Days Paid Leave
✨ Working with globally recognisable brands in US Entertainment
💻 High-end, fast computer
💡 All the latest software and productivity tools you’ll need

SUMMARY

Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out on our website or on ProductHunt!

We are looking for a Digital Account Manager with the skills and enthusiasm to manage an account for a world-famous sports league with unparalleled attention to detail, a deep understanding of their strategy and the drive to learn all facets of the services we provide

You'll be working with a friendly, talented team and have the opportunity to grow and lead both technically and in managing others. If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!

ABOUT US

Storyteller is a new B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with globally-recognised clients in US TV and Sports industries. Every day we produce work that is innovative, challenging, and enjoyed by millions of people!

RESPONSIBILITIES

What can you expect?

You will be responsible for the accurate delivery and client satisfaction of the services and products we provide for a major, US-based sports league
Reporting to and work with the Chief Delivery Officer, input and support other team members and work autonomously
Gaining a deep understanding of the Storyteller product and how our client uses it
Learning and understanding the different processes and skilled work other teams provide for the account you’ll be managing to drive improvements as well as prompt and high-quality delivery
Reviewing and providing feedback on creative and operational deliveries to ensure top quality service for the client
Liaising with managers to ensure sufficient coverage for the various services
Communicating daily with the client to understand requirements, process any feedback, set priorities and solve problems, via calls, Slack and email
Becoming an expert in our client’s sport, league, history and teams
Identifying opportunities for adding value and offering new services to the client
Serving as a team leader with a strong focus on performance, insights and process

QUALIFICATIONS

What's important to us:

Account management experience in a creative or digital agency, at a SaaS company or in a startup
Proactive attitude; you’re always first on the scene grabbing hold of things
A self-starter who has a strong sense of ownership and initiative
Excellent oral and written communication skills, particularly the ability to communicate clearly with clients
The ability to identify, analyse and solve problems efficiently and effectively
Strong organisational skills, unparalleled attention to detail and time management
Experience liaising and developing relationships with clients
Strong creative eye for design and storytelling
High level of expertise with collaborative tools for managing workflows and processes (e.g. Airtable, Monday.com, or similar)
Aptitude for learning creative and technical processes, and digital platforms
Ability to prioritise workload and complete tasks to deadlines

YOUR WORKING ENVIRONMENT

Modern Tech Stack

We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.

Agility & Openness for Ideas

We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!

Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.

Outstanding People

We believe that great teams are built by a mixture of personality, skills and a passion for what people do. We’re a small, start-up team with around 30 people onboard.

Flexibility

We’re a remote-first company and support 100% remote working for this role. We have flexible working hours so we start our day between 9am and 10am.

Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.

SALARY

£35,000 - £45,000 per year, depending on experience and skills.

EMPLOYMENT TYPE

Permanent / Full time. Either in our Edinburgh office or remote within the UK.

BENEFITS

IMMEDIATE BENEFITS

33 days’ holiday
High-powered macOS or Windows equivalent laptop, it’s up to you!
Top of the range monitors, headphones, keyboard, mouse and gel rests
Paid training to further your skills
Annual Flu inoculation
Team outings and monthly meets

AFTER 3 MONTHS

Up to £700 to spend on a chair, desk or any other necessary workspace equipment to kit out your home office.
£750 budget every two years to choose your own mobile phone + monthly mobile contract paid for
Enrolment in workplace pension scheme with matched employer contributions
Money towards glasses with Specsavers

AFTER 1 YEAR

Performance Related Pay Scheme giving an annual bonus of up to 100% of monthly salary whenever Storm Ideas is in profit
Access to the Cycle to Work scheme

RECRUITMENT PROCESS

Firstly, you will be invited for a 30-minute pre-interview via Zoom. We usually ask about your previous experience, future career path and motivation for changing your job, as well as provide you with more details about our projects and working in our team.

Secondly, we will invite you to a second interview (60 minutes via Zoom) with Andy, Chief Delivery Officer. During the meeting, Andy, will find out more about your capabilities plus anything not covered in the pre-interview, and at the same time answers all your questions.

After the interview, you may be given a short test to evaluate your expertise and creativity.

And that’s it!

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