As a Senior Customer Success Manager, you'll own the post-sale relationship with customers to ensure they're getting value from our product and services. You'll report to the Director of Customer Success.
Day-to-day, you'll be a trusted advisor to our customers, guiding them in incident management best practices and helping them achieve their objectives. You will partner with our Account Executives on renewals and expansions and work closely with Product and Marketing to advocate for FireHydrant's customers.
We're looking for someone who thrives in a fast-paced environment and wants to have a big impact on our business and customers.
FireHydrant is the only full-cycle incident management platform that drives reliability. It replaces siloed knowledge, disparate tools, and homegrown processes with a fully automated, customizable platform that makes it simple to efficiently and consistently respond to incidents â and ultimately, to learn from them. Thatâs why the world's most innovative engineering teams â like Palo Alto Networks, Snyk, and 1Password â choose FireHydrant to build and scale their incident management programs.
Backed by Menlo Ventures, Work-Bench, Harmony Partners, and Salesforce Ventures, our 50 (and growing!) team members are building the future of reliability from remote offices around the US. Join us.
Compensation
FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile of pay for the San Francisco market using compensation data from hundreds of companies at our stage. Additionally, everyone in a given role is paid the same without adjusting for locality. The annual on-target earnings for this role are $155,000, which includes base salary of $124,000 plus variable commissions.
Requirements:
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