Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
We are looking for a Customer Advocacy Manager to help bring Upwork’s product to life through customer stories and by showcasing the transformative opportunities that our work marketplace unlocks. Customer stories are at the heart of so much of what we do, from integrated brand campaigns to product launches to customer events. In this role, you’ll help identify, nurture, and amplify the voices and experiences of our most passionate clients and talent. You’ll be a key partner to multiple teams, working in lockstep with them to source and develop compelling advocates and customer stories and identify the right moments for them to shine.
This role is highly visible and cross-functional, requiring regular communication with Marketing, Sales, and teams across Upwork, as well as a deep understanding of their priorities, goals, and unique segment of the business. To succeed, you need to be a strategic thinker and relationship builder. You must embody a solutions-first approach, find new and creative ways of highlighting customers and fulfilling requests, and be proactive in surfacing stories of customer success to spark ideas and inspiration among your partners.
The annual base salary for this position in California and Washington ranges from $86,000 – $127,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.
We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Join hundreds of marketers and stay up-to-date with the latest remote marketing job opportunities, with our weekly newsletter.
Unsubscribe at any time.
Marketing Customer Associate PA
Simera
United States
Simera
Marketing Customer Associate PA
United States
Marketing Customer Associate GT
Simera
United States
Simera
Marketing Customer Associate GT
United States
Marketing Customer Associate BZ
Simera
United States
Simera
Marketing Customer Associate BZ
United States
Marketing Customer Associate AR
Simera
United States
Simera
Marketing Customer Associate AR
United States
Customer Marketing Manager
Vercel
USA
Vercel
Customer Marketing Manager
USA
Customer Advocacy Manager
Upwork
USA
Upwork
Customer Advocacy Manager
USA
We'll turn your idea into a web app MVP in under 2 weeks.