RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional VP of Client Success Operations.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market â it will be challenging, fun and exciting.
About the Role
The VP, CS Operations will oversee and coordinate operational activities across Professional Services and Client Success teams to maximize efficiency and reduce cost. This includes defining and implementing structure and processes, assessing and managing Client Success specific tools and solutions, creating insights through analyses, and optimizing the workforce. The goal is to help scale the Client Success department and ensure all CS team members are providing maximum value on a daily basis in order to increase profit margins and drive customer satisfaction.
\nLocation/Travel
This role is can be located anywhere in the US. This position requires the ability to travel from time to time and to events anywhere in the country or world when needed. 10-15% travel is expected and a valid passport is required.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
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