Sorted is hiring a
Marketing Operations Manager

ABOUT US

Sorted is a refreshingly agile and data-driven software company, powering dynamic checkouts, carrier management, delivery tracking and automating returns management around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers, Sorted transforms every delivery journey into a 5* customer experience.

Trusted by leading global retailers – such as ASOS, Asda and Lush – Sorted’s delivery experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and support retail growth

With software now live in 17 countries, Sorted is recognised as one of fastest growing companies in Europe as named by the FT and one of the UK’s most successful digital businesses by Tech Nation’s Future Fifty, Europe’s leading late-stage growth programme.

We’re very ambitions with a brilliant team of over 100 talented people.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and are united as a team when it comes to driving transformation forward – not just for our business, but transformation for the retail tech industry.

We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, transparency and looking forward.

We’re working hard to make Sorted great; we know the roller coaster will continue but, with great people and an exciting roadmap in place, now is the time to be part of our story.

If you’re inspired by what we’re doing, are up for a challenge and share our vision, we’d love to hear from you.

ABOUT THE ROLE

Reporting to the VP Marketing & Product Management, the Marketing Operations Manager is central to ensuring marketing programs run seamlessly through the delivery and optimisation of all marketing processes. You will own and develop the marketing technology stack, ensuring all platforms and tools in use support excellence in prospect and customer engagement and marketing best practice. You will also own and develop all marketing team reporting, tracking, retrospectives and performance insight, helping the team understand performance of campaigns and performance against pipeline goals.

The day-to-day stuff:

No two days are ever the same at Sorted so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

• Produce weekly, monthly and quarterly performance dashboards that drive a culture of continuous improvement, tracking campaign performance, performance vs pipeline goals, identifying gaps and using insight to make recommendations for remediation.
• Champion use of our marketing automation platform, ensure democratisation of use across the marketing team by providing access to learning and coaching materials
• Own the planning, execution and optimisation of email nurture programs within Hubspot and Salesloft
• Budget responsibility for all platform and subscription spend.
• Produce monthly board pack and business performance update
• Own prospect database, ensuring data capture across the funnel is aligned with our ICP and Market segmentation model. Ensure sales and marketing teams are clear and coached on data best practice in line with GDPR policy.
• Working with Marketing and Sales colleagues, continuously review the martech and salestech markets for solutions that will help us achieve our commercial goals; including but not limited to; Live-Chat, Sales Outreach, Sales Enablement, Data Enhancement.
• Ensure CRM and Marketing Automation platforms are structured to support key lead to revenue processes and reporting
• Work closely with sales operations to ensure data is syncing seamlessly in Salesforce, Hubspot, Salesloft and Demandbase.
• Provide ad-hoc reporting to VP Marketing & Product Management and Exec team as required.
• Ensure a library of lead to revenue process documentation is maintained
• Ensure marketing, sales, customer success and finance teams are aligned with all systemic operational changes across the lead to revenue process.
• Responsible for system administration and managing multiple integrations across the martech stack
• Assist new starters with onboarding to ensure they are set up with the appropriate configuration across all platforms

Requirements

ABOUT YOU

• Must have demonstrable experience owning and developing marketing automation and CRM platform use in B2B organisations.
• Must be an advanced user of Salesforce and Hubspot.
• Must be highly inquisitive, able to provide meaningful insights in data that drive performance optimisation recommendations.
• Must be a natural problem solver, able to interpret business challenges and apply process and systemic solutions.
• Must be in tune with B2B (particularly SaaS) Marketing and Sales best practice.

• Must be comfortable dealing with large and complex data sets, manipulating them to deliver meaningful outputs.

And it would be super great if you had:

• Experience syncing, running, and optimising Demandbase and Salesloft within a B2B marketing operation.
• You know what it’s like to work in a scale up company and love the vibe (and sometimes chaos!).

Benefits

WHY YOU’LL LOVE WORKING HERE:

Aside from the role, the people, our culture and our mission, we have some other things that make Sorted a pretty awesome place to be. Here’s a few other things that our people love:

• Share our success: We know our success is a credit to our talented and hard-working people, so every Sorted employee has share options.
• Generous holiday allowance: How does 40 days per year sound? How about an extra day for your birthday also? You got it!
• Work isn’t somewhere where you go, it is something that you do: Our roles are remote-first (within the UK), but our Manchester and London offices are always free, should you ever want to pop in for a day, a meeting, or a drink.
• Develop with Sorted: your development is our priority. Have a goal in mind? Share it with us and let us help you achieve it. On top of our ongoing training programmes, you can use your £200 annual development fund on any training courses of your choice. We guarantee you’ll learn loads, and develop both personally and professionally at Sorted too.
• Your well-being matters: Private Health for everyone that works here including optical and dental cover. We also give you Life Assurance, and everyone has access to our employee assistance programme.
• Supporting your family: We offer qualifying Sorted employees of all genders a generous 20 weeks of fully paid time off to look after their new arrivals.
• Pension: We match pension contributions up to 5%
• Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Sorted wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. If there is anything you need to help you participate fully in the interview process, we'd like to hear about that too, please just include it in your application.

Come join us!