ShipBob is hiring an
Insights Manager

himalayas.app

Role

: Other

Location

: United States

3 months ago

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Insights Manager 

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description: 

The Insights Manager will join ShipBob’s growing Revenue Operations team and be responsible forbuilding and maintaining reports and strategic projects to mitigate churn and drive expansion within ShipBob’s existing merchant base. This position will collaborate crossfunctionally across ShipBob to collect and leverage data to proactively communicate trends and provide actionable insights with measurable results. The Insights Manager will work closely with key leadership to understand issues and provide solutions forour team and existing merchant base.A successful Insights Manager will define, monitor and improve KPI’s and KPI reporting, playing a pivotal role in our enhanced merchant experience.

What you’ll do:

Own reporting and strategic projects for the merchant success team.
Create, update, distribute and analyze dashboards, regular reporting, self-service dashboards, and ad hoc reporting.
Define, monitor, and recommend improvements to enable the business to achieve KPIs.
Proactively communicate trends in the business and marketplace and provide actionable insights with measurable results.
Partner cross functionally to determine areas of need and building new reporting capabilities as the business evolves.
Act as the subject matter expert for analyses (strategic planning, improving net revenue retention, etc.).
Serve as a trusted partner with leadership to understand issues and recommend solutions.
Other duties/responsibilities as necessary.

What you’ll bring to the table:

Bachelor’s degree in Business, Computer Science, Analytics or related field.
Minimum of 2 to 5 years’ experience in a management consulting, bizops strategy, or analytics role
Established track record of successful supply chain/merchant success projects.
Expert-level SQL skills, with a natural curiosity in data science.
Knowledge of supply chain, e-commerce ops, and fulfillment.
History of building products and processes from 0 to 1.
Experience with Salesforce advanced PowerBI.
Demonstrated ability to deliver results in a consistent, timely and accurate manner.
Comfortable working with autonomy and directly with senior leadership.
Experience managing multiple projects with competing priorities simultaneously.

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $115,000 - $140,000.

Perks Benefits:

Medical, Dental, Vision Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave and Paid Emergency Leave
Floating Holidays (2 days/year)
Wellness Days (1 day/quarter)
401K Match
Competitive Salary, Performance Bonus Equity
Variety of voluntary benefits, such as, short term disability
Referral Bonus Program
Fun Culture Check us out on Instagram (@lifeatshipbob)

Classification: Salaried, Non-Exempt

Reports to: Manager, Revenue Analytics Insights

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
Be Safety Minded. It’s not just talk; it’s the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Originally posted on Himalayas

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