Astronomer is hiring a
Renewal Manager

Astronomer is the biggest commercial developer of Apache Airflow, a community-driven open-source tool that’s leading the market in data orchestration. We’re a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to build an Enterprise-grade product that makes it easy for data teams at Fortune 500’s and startups alike to adopt Apache Airflow. As a member of our team, you will be at the forefront of the industry as we strive to make Apache Airflow the de-facto standard in data orchestration.

Your background may be unconventional; as long as you have the essential qualifications, we encourage you to apply. While having “bonus” qualifications makes for a strong candidate, Astronomer values diverse experiences. Many of us at Astronomer haven’t followed traditional career paths, and we welcome it if yours hasn’t either.

About this role

Astronomer’s Go to Market team is seeking a Renewal Manager to join our growing team of best-in-class Customer Success experts. In this role, you will own end-to-end customer renewals across a portfolio of accounts, in addition to partnering with Account Executives on expansions. You will represent Astronomer during a pivotal period in the customer lifecycle, articulating Astronomer’s value proposition in an increasingly competitive and crowded market. In addition to securing renewals across the business, you will have significant influence in defining our strategy and operations for this role, helping build repeatable processes to be leveraged by future Renewal teammates down the road.

What you get to do

• Play a leading role in influencing one of core success metrics, our Renewal Rate.
• Lead the commercial buying process for all customer renewals with the intent of securing their full retention.
• Partner with Customer Success Managers and Account Executives to understand customer priorities and challenges.
• Create and maintain accurate forecasting reports for all renewals in your portfolio.
• Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
• Ensure on-time delivery of customer renewals without compromising the customer experience along the way
• Identify risks and develop resolution strategies

What you bring to the role

• Client-facing experience in consulting, sales, or SaaS-based customer success roles.
• Deep comfort speaking with executives and procurement at Enterprise companies.
• A demonstrable track record of exceeding goals.
• Curiosity around or existing knowledge of technology companies and how companies use and operationalize data.
• Hunger to grow in your career, in the context of a fast-paced, collaborative environment.
• Written and oral communication skills that will enable you to demonstrate product expertise and knowledge of data orchestration during consultative conversations with customers.

Bonus points if you have

• Experience in a pre or post-sales role (preferably in a SaaS environment).
• Prior negotiating and closing experience.
• Experience with related market products such as Snowflake, Databricks, AWS, Azure, Google, ETL Technologies or open-source software.
• A desire to grow into more complex account executive, sales, or customer facing roles.

The estimated total compensation for this role ranges from $140,000 – $160,000, along with an equity component. This range is merely an estimate, and the width of the range reflects willingness to consider candidates with broad prior seniority. Actual compensation may deviate from this range based on skills, experience, and qualifications.