Recur is hiring a
Content Management Specialist

RECUR is the premier Web3 platform offering brands, creators, and enterprises of every size the power to create innovative, multi-chain NFT Web3 experiences with ease. Building the new Web3 standard, we empower creators and enterprises with the widest range of distribution and consumers and communities with the widest range of utility. With RECUR, creators and enterprises are free to spend more time focusing on what matters: delivering novel stories, growing their community, and creating immersive user experiences—all from one flexible, enterprise-grade platform. All the while, we handle the complexities of Web3. Web3 is made simple with RECUR

RECUR is seeking a Content Management Specialist to join its team full-time. This is an exciting opportunity to join a fast-growing team, where you will lead a team of individuals supporting RECUR’s global user base, ensuring delightful user experiences as they interact with some of the largest brands in the world entering the nascent and growing NFT space.

What you will do at RECUR

• Write, publish, and maintain high quality content for the Customer Experience team, including Zendesk macros, training content, Help Center articles, and internal workflow documentation.
• Create content management system to maintain the process of requesting, creating, and auditing support content.
• Partner with stakeholders across the organization to drive CX Operational Readiness for upcoming product launches and internal process changes.
• Proactively identify opportunities to improve CX content through analysis of CSAT, QA, Help Center articles, support ticket volume, and other data driven approaches.
• Application support, documentation, and troubleshooting activities.
• Collaborate with CX Operations to ensure all support content is kept up to date, and collaborate with Marketing to ensure all customer facing content is on brand.

What you bring to RECUR

• 2+ years of content management experience within customer experience
• Excellent written communication skills, with an ability to explain difficult concepts in simple language for RECUR users and employees
• Experience with building out Knowledge Base articles, Zendesk macros, and Internal Playbook documents
• Customer support/application support experience, a curious attitude, and a problem solving mindset

Benefits & Perks

• Commitment to being a remote-first company & embracing remote work best practices
• Comprehensive insurance plans - health, dental, and vision + disability and life Insurance
• Equity in RECUR
• 401(k) with 2% company matching, no waiting period
• Flexible Spending Account and Dependent Care Accounts
• 4 weeks paid vacation, 11 company holidays, 3 floating holidays
• Parental Leave - Primary & Secondary
• $100 per month stipend for internet & cell phone
• Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
• Free monthly subscription to Headspace, Aaptiv, Omada

This is a completely remote role and can work anywhere in the US.

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